Refund Policy for RedKnot

At RedKnot, we are committed to delivering high-quality live event streaming services. We understand that unforeseen circumstances may arise, and we strive to ensure a fair and transparent refund process. Please review our refund policy below:

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Issues: If a verified technical issue on our end prevents you from accessing or viewing the live stream.
• Event Cancellation: If the event is canceled by the organizer.
• Duplicate Purchases: If you were charged more than once for the same event due to a system error.

2. Non-Refundable Cases

Refunds will not be issued under the following conditions:

• Change of Mind: If you decide not to watch the event after purchase.
• User Error: If issues arise due to user-side problems, such as unsupported devices, internet connectivity issues, or incorrect login credentials.
• Partial Viewing: If you only watched part of the event or missed it due to personal reasons.

3. Requesting a Refund

To request a refund:

1. Submit a request via our email [email protected]
2. Include the following details:
   • Your name and email address.
   • Proof of purchase (e.g., transaction ID or receipt).
   • A detailed description of the issue.
3. Refund requests must be made within 7 days of the event date.

4. Refund Processing

• Approved refunds will be processed within 5 to 10 business days.
• Refunds will be issued to the original payment method.

5. Contact Us

If you have any questions or concerns regarding this policy, please contact our support team at [email protected].

Note: This policy is subject to updates and changes at the discretion of RedKnot. Please review the policy regularly for the latest terms.

Last Updated: 25-01-2025